Terms and Conditions
Effective Date: 1 August 2025
Welcome to www.dawnherbal.com (“the Site”). These Terms and Conditions (“Terms”) govern your use of the Site and any purchases made through it. By using this Site, you agree to be bound by these Terms. If you do not accept them, please do not use the Site.
Dawn Herbal reserves the right to update or change these Terms at any time. Continued use of the Site constitutes your agreement to any modified Terms.
1. About Us
The Site is operated by Dawnherbal, a UK-based natural wellness brand specialising in small-batch herbal products handcrafted with care.
For any queries, please contact us at:
support@dawnherbal.com
2. Eligibility
By using this website or placing an order, you confirm that you are:
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Legally capable of entering into binding contracts
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At least 18 years old
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A resident of the UK or EU (we may ship elsewhere, but UK laws govern all contracts)
3. Products & Descriptions
All product descriptions, pricing, and availability are subject to change at any time without notice. While we strive to ensure that information on our site is accurate, we do not guarantee that product descriptions or other content are error-free.
Please note: Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before using herbal remedies, especially if pregnant, nursing, or taking medication.
4. Ordering and Contract Formation
When you place an order, you will receive an order confirmation. This does not constitute acceptance of your order. A contract is only formed once we dispatch the goods to you.
We reserve the right to cancel or refuse any order for any reason, including but not limited to:
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Suspected fraud
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Stock unavailability
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Errors in pricing or product information
5. Pricing and Payment
All prices are in GBP and include VAT (where applicable). Payment must be received in full before dispatch. We accept payment through secure third-party processors such as Stripe and PayPal.
6. Shipping & Delivery
We aim to dispatch orders within [1–3 business days], but delivery times may vary depending on location and postal service. Dawn Herbal is not liable for delays once items have been dispatched.
Risk passes to the customer upon delivery. Please ensure delivery details are correct; we are not responsible for non-delivery due to customer error.
7. Cancellations, Returns & Refunds
(Compliant with UK Consumer Contracts Regulations 2013)
You have the legal right to cancel your order within 14 calendar days of receiving your goods without giving a reason.
To be eligible for a refund:
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Items must be unopened, unused, and in original packaging
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You must notify us at support@dawnherbal.com within 14 days of receipt
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Returns must be received by us within 14 days of notification
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You are responsible for return shipping costs
We will refund the product cost (excluding delivery charges) to your original payment method within 14 days of receiving your return, provided it meets our criteria.
We do not accept returns or issue refunds for:
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Used or opened products
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Items returned after the 14-day window
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Gift cards or promotional items
For damaged or incorrect items, contact us at support@dawnherbal.com within 48 hours of delivery with photographic evidence, and we will arrange a replacement or refund.
8. Product Use Disclaimer
The information and products provided by Dawnherbal are intended for general informational and educational purposes only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
None of the products sold on this website are licensed as medicinal products under UK law. They should not be considered a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider before using herbal remedies, especially if you are pregnant, breastfeeding, have a medical condition, or are taking medication.
Statements made on this website regarding the properties or benefits of herbs are based on traditional usage, published literature, or anecdotal evidence.
Use all products as directed on the packaging. Discontinue use and consult a healthcare professional if any adverse reactions occur. Keep all products out of reach of children and pets.
By purchasing from DawnHerbal.com, you acknowledge that you have read and understood this disclaimer and agree to use our products at your own discretion and risk.
9. Intellectual Property
Some of the content on this Site—including logos, product names, text, graphics, and images—is the property of DawnHerbal and protected by UK intellectual property laws. You may not use or reproduce any content without prior written permission. We also use copyright free images from freepik.com and unspash.com
10. Privacy & Data Protection
(Compliant with UK GDPR and EU GDPR)
We are committed to protecting your privacy. Please refer to our full Privacy Policy for details on how we collect, store, and use your personal data.
Key points:
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We collect data to process orders, provide customer support, and improve our services
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We use Google Analytics and social media tools to understand site usage and marketing performance
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You can opt out of marketing communications at any time
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Your data is never sold to third parties
11. Liability Disclaimer
To the fullest extent permitted by law, Dawn Herbal shall not be liable for any indirect, incidental, or consequential damages arising from:
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The use or misuse of our products
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Website downtime or technical issues
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Inaccurate or incomplete information on the Site
Our total liability for any claim shall not exceed the amount paid by you for the product in question.
Nothing in these Terms excludes or limits your rights under UK consumer law.
12. Third-Party Links
Our Site may contain links to third-party websites (e.g., Instagram, Facebook). We are not responsible for their content or privacy practices. Access them at your own risk.
13. Governing Law and Jurisdiction
These Terms and any disputes arising from them are governed by the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction.
14. Contact
If you have any questions about these Terms or your legal rights, please contact:
support@dawnherbal.com